l8999 Terms and Conditions

1 General Provisions and Acceptance

These Terms and Conditions ("Terms") form a binding agreement between the user ("member" or "you") and the service provider ("l8999" or "we") for the use of the l8999 platform and all services included within it. By accessing, registering on, or using any service on this platform, you agree to all clauses of these Terms.

l8999 operates sports betting, casino games, fishing games and related online entertainment services. These services are intended only for individuals of legal age who are eligible to participate in such activities under the applicable laws of their jurisdiction.

These Terms apply to users in Bangladesh and are written in Bengali. In the event of any translation or interpretation dispute, the original Bengali text shall prevail. These Terms serve as the applicable legal framework for any dispute arising from use of the service.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account on l8999. Registration by anyone below this age is strictly prohibited. Any such account, if identified, will be closed immediately and the associated balance may be forfeited.

2.2 One Account Policy

Each person may register only one account. If a person holds multiple accounts, all of them will be closed and all bonuses will be considered void. Operating multiple accounts from the same household, IP address or device may also be treated as a violation of this policy.

2.3 Accuracy of Registration Information

All information provided at registration — name, mobile number, date of birth and payment details — must be true, accurate and your own. We reserve the right to cancel accounts and withhold deposited funds if registration is completed using false information.

• All information provided at registration applies to legal residents in Bangladesh.
• Politically Exposed Persons (PEPs) or their family members must contact us before opening an account.
• The service may not be used on behalf of another person or as an agent.

3 Account Security and Identity Verification

3.1 Confidentiality of Login Details

You are solely responsible for keeping your username, password and OTP secure. This information must not be shared with anyone, and any unauthorised access must be reported to us immediately. You are responsible for all activity carried out through your account.

3.2 Identity Verification (KYC)

To ensure secure transactions, l8999 may request documents to verify your identity at any time. If the relevant documents are not submitted within the specified timeframe, the withdrawal process may be put on hold.

4 Deposit, Withdrawal and Payment Policy

4.1 Deposit Methods and Minimum Amount

l8999 currently accepts deposits via bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500. Once a deposit is processed, it is generally credited to the account quickly.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawals can be made via bKash, Nagad, Rocket and Upay. Withdrawals are usually processed within 5 to 30 minutes, though verification requirements may cause some delays.

4.3 General Payment Terms

• Withdrawals may only be made to the registered payment method used for the deposit.
• Withdrawals to third-party accounts are not permitted.
• Additional verification may be requested for suspicious transactions.
• Withdrawals cannot be made directly from a bonus balance — funds become eligible for withdrawal only after wagering requirements are met.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning the bonus must be wagered 15 times before it can be withdrawn.

For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. To withdraw the bonus funds, you must wager ৳1,000 × 15 = ৳15,000.

5.2 General Bonus Terms

• The welcome bonus applies only once per account.
• Wagering must be completed within a specified period after receiving the bonus.
• Withdrawals cannot be made directly from a bonus balance.
• We reserve the right to cancel a bonus if a member is found to have misused it.
• VIP members receive weekly cashback: up to 0.3% at Bronze level, up to 0.7% at Silver level, and up to 1.0% at Gold level — based on net losses.

6 Gaming and Betting Rules

6.1 General Gaming Policy

All games and betting options available on l8999 have specific rules that can be found next to each game or in the relevant section. If a technical fault produces an abnormal result, l8999 reserves the right to void that round and refund the bet.

6.2 Sports Betting

Sports betting covers cricket (BPL, IPL, T20 World Cup), football and other sports. Each event has its own rules, and it is the member's responsibility to read them before placing a bet. If a match is postponed or cancelled, bets will be settled according to the applicable rules.

6.3 Live Casino and Slots

Results in live casino and slot games are entirely dependent on Random Number Generator (RNG) technology. No external influence affects game outcomes, and l8999 does not guarantee any specific result.

For responsible gaming, read our Responsible Gaming Guidelines and set your limits.

7 Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure:

1. Using the platform for money laundering or illegal financial transactions.
2. Misusing the bonus system — such as claiming bonuses through multiple accounts or placing artificial bets to meet bonus requirements.
3. Using hacking, software bots or automated tools to operate the service.
4. Attempting to influence the outcome of any game or event.
5. Gaining unauthorised access to another member's account.
6. Knowingly exploiting technical faults in the platform.
7. Operating an account on behalf of a minor.
8. Opening an account using another person's identity.

8 Account Suspension and Closure Policy

8.1 Account Closure by l8999

l8999 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or fraudulent information.
• Involvement in prohibited activities.
• Failure to cooperate with identity verification.
• Legal or regulatory reasons.

8.2 Account Closure by the Member

You may request account closure at any time via live chat or email. It is advised to withdraw any valid balance before closing the account.

8.3 Voluntary Break and Self-Exclusion

Any member who wishes to manage their gambling habits may request a temporary account suspension or permanent self-exclusion. For more details, visit our Responsible Gaming section.

9 Intellectual Property

All content on the l8999 platform — logos, designs, software, text, graphics and databases — is intellectual property owned by l8999 and protected by applicable law. No part may be used, copied or distributed without prior written permission.

Third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) retain their own intellectual property rights. Members may not use these games or their content for any commercial purpose.

10 Limitation of Liability

l8999 strives to keep its service uninterrupted and error-free, but liability is limited in the following cases:

• Service interruptions caused by internet connectivity or power outages.
• Technical faults in third-party software or game platforms.
• Cyber attacks or unexpected system failures.
• Issues with a member's own device or network.

Gambling always carries financial risk. l8999 is not responsible for any gambling losses incurred by a member — every bet is placed at the member's own decision and risk.

11 Privacy and Data Protection

l8999 is committed to keeping members' personal information secure. Details on how we collect, store and use data are provided in our Privacy Policy.

Member data may be shared with third parties only when required by legal obligation, payment processing or identity verification. Personal data is not sold for any commercial purpose.

12 Changes to Terms

l8999 reserves the right to change, amend or update these Terms at any time. Members will be notified of significant changes via email or a notice on the platform.

Continuing to use the service after any changes constitutes acceptance of the new Terms. It is therefore recommended to visit this page regularly.

13 Contact and Support

If you have any questions or need clarification about these Terms, please contact our support team. l8999 customer support is available 24 hours a day, 7 days a week in Bengali and English via live chat and email.

Email: [email protected]

For general questions, you can visit our Frequently Asked Questions (FAQ) section, where answers to common questions about accounts, payments, and bonuses are provided. To learn more about l8999, visit the About Us page.