l8999 Privacy Policy

l8999 is an online gaming and betting platform that offers various entertainment services to users in Bangladesh, including slots, live casino, sports betting, and fishing games. This Privacy Policy applies to the l8999 website, mobile application, and all related digital services.

By using l8999's services, you are considered to have accepted the terms described in this Privacy Policy. Please read this policy in full before using our services. For other rules related to this policy, please read our Terms and Conditions.

l8999 collects the following types of information from its users:

2.1 Registration and Account Information

Information you provide when creating an account is stored. This includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Documents required for identity verification (such as National ID or passport details)

2.2 Financial and Transaction Information

Transaction details are collected during deposits and withdrawals. l8999 supports bKash, Nagad, Rocket, and Upay as payment methods. Transaction information processed through these methods is stored securely.

• Mobile wallet number and transaction reference ID
• Deposit and withdrawal amounts and timestamps
• Account balance and bonus history

2.3 Device and Connection Information

When you use the l8999 website or app, certain technical information is collected automatically:

• IP address and browser information
• Device type, operating system, and screen resolution
• Session duration and list of pages visited
• Referral source and geographic location (IP-based)

2.4 Gaming Activity

Your play history on the platform — bet amounts, win/loss records, which games were played and for how long — is stored to improve service quality and ensure responsible gaming.

l8999 uses collected information only for the following purposes:

• Account management: Handling registration, login verification, password recovery, and account security.
• Service delivery: Processing deposits, approving withdrawals, and managing VIP membership.
• Customer support: Resolving issues and providing assistance via live chat and email.
• Security and fraud prevention: Detecting and preventing unusual account activity.
• Responsible gaming: Identifying excessive betting patterns and taking steps to protect the user.
• Technical improvement: Analysing platform performance and enhancing the user experience.
• Notifications: Informing you about bonuses, promotions, and important updates (only with your consent).

Your information will not be used for any purpose beyond those listed above. You have the right to request that l8999 stop sending you any promotional or bonus-related communications.

l8999 follows industry-standard technologies and practices to protect your information. The following security measures are in place:

4.1 Encryption and SSL

All data transmitted through the website and app is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in plain text — they are always stored in hashed format.

4.2 Access Control

Only authorised staff can access your personal information. A log of every access is recorded and audited regularly.

4.3 Server Security

Our servers operate in secure data centres with active firewalls, intrusion detection systems, and regular security scans.

l8999 does not sell your personal information. However, the minimum necessary information may be shared with third parties in the following cases to operate our services:

• Payment processors: The minimum required information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay for transaction verification.
• Technology providers: Game software providers such as Pragmatic Play, PG Soft, Evolution, and Spribe — these providers follow their own privacy policies.
• Identity verification agencies: Where required for account verification.
• Legal authorities: To comply with legal demands from relevant authorities or court orders.

Our partner organisations follow their own privacy regulations. l8999 is not responsible for third-party use of information, but contractual obligations are imposed on them.

The l8999 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that the website uses to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and store security tokens — these cannot be disabled.
• Functional cookies: Used to remember your preferred language, display settings, and login information.
• Analytics cookies: Used to analyse website traffic and improve services.
• Marketing cookies: Used to show relevant advertisements and promotions — you can decline these.

6.2 Cookie Control

You can choose to accept or decline cookies from your browser settings. However, disabling essential cookies may affect certain website functions, such as keeping your login session active.

As an l8999 user, you have the following rights over your own information:

• Right to access: You can view and print the information stored in your account at any time.
• Right to correction: Contact the support team to correct any inaccurate or incomplete information.
• Right to deletion: Subject to certain conditions, you may request that your account and data be deleted — however, some information may need to be retained for a set period due to legal obligations.
• Right to object to processing: You may object to marketing communications and certain types of data processing.
• Right to data portability: You have the right to request that your data be provided in a structured format.

To exercise these rights, contact our support team. You can find more details about controlling your account in our Responsible Gaming guidelines.

l8999 strictly enforces a 21+ age policy. No person under the age of 21 is permitted to register or use the service.

Age is verified at the time of registration and may be confirmed again through identity verification if required. No information from minors is knowingly collected. If an account is confirmed to belong to a minor, it will be immediately closed and the associated data will be deleted.

l8999 does not retain your information beyond the necessary period. The following factors are considered when determining how long data is kept:

• Active accounts: All information is retained while the account remains active.
• After account closure: Transaction and account information may be retained for up to 5 years, as financial records may require long-term storage.
• Inactive accounts: Unnecessary data is deleted after a prolonged period of inactivity, unless retention is required by legal obligation.
• Marketing data: Marketing-related information is deactivated immediately upon withdrawal of your consent.

l8999 reserves the right to change this Privacy Policy when necessary. If significant changes are made, users will be notified in the following ways:

• A new "Last Updated" date will be published on this page.
• For important changes, a notification will be sent to your registered email or mobile number.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

You can also visit l8999's About Us page to learn about the overall terms of use in relation to policy changes. We recommend visiting this page regularly.

For any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact the l8999 support team. Our support is available in both Bengali and English, seven days a week, twenty-four hours a day.